Occasionally, some of our patrons tell us that they are not receiving emails from us. We have followed up with Vertical Response, our email service provider, and they recommend that our patrons add an email contact with the email addresses @vrmailer1.com, @vrmailer3.com and @vrmailer.5.com. This will tell your email service that we are a safe sender.
This problem occurs with different recipients each time. You might be receiving our emails every time and then unexpectedly you stop receiving them. It happens more frequently with Hotmail.
It is also a good idea to check your junk folder periodically.